RETURNS FROM OUTSIDE THE EU
We respect our clients and try to create the best conditions for shopping on our website. We understand that clothes are very individual, so we have prepared a platform for you with the terms of returning your purchase and getting your money back.
If the product that you received for any reason didn’t fit, we suggest you use the following steps to return it to us and get your money back to your credit card.
We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchases (including reduced items) within 15 days of receipt.
Using the enclosed return form, indicate which item(s) you wish to return and the reason why.
Insert the Exchange & Returns form with the item(s) you wish to return in the original packaging.
Fill in the Return Pro-Forma Invoice, insert 3 of the 4 copies in the see-through envelope and attach it to the package, without closing it.
Arrange a pick-up with the same delivery service that the order was sent.
After the driver has checked the return shipment, please close the package securely.
Once we have received the package, we will confirm receipt.
All approved returns will be credited as soon as possible (currency, account and payment method as used for original purchase).
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.
• Merchandise must be returned in one package.
• Return shipments must be made using the same service as for the original delivery (DHL or UPS).
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
• Customised items cannot be returned.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.